How We Work

RAJI motors is a leading pre-owned car dealership dedicated to offering high-quality, reliable vehicles to customers at competitive prices. Our company has earned a reputation for exceptional customer service and an impressive inventory of vehicles that meet various needs and budgets. We are committed to helping customers find the perfect pre-owned car through an experience that emphasizes transparency, trust, and value. As we continue to expand, we are looking for a motivated, customer-focused Sales Associate to join our dynamic team.

Position Overview:
The Sales Associate will be an integral part of our dealership’s sales team, responsible for assisting customers in selecting and purchasing pre-owned vehicles. This role requires a combination of customer service, product knowledge, and sales skills to ensure the best possible experience for customers. The ideal candidate will be passionate about cars, understand the car-buying process, and possess a strong drive to meet sales targets while maintaining a high level of professionalism.

KEY RESPONSIBLITIES:

1. Customer Interaction & Consultation:

   • Greet and assist customers as they enter the dealership, providing them with information on the available pre-owned cars.
   • Conduct needs assessments to understand customer requirements, such as budget, vehicle type, and preferred features.
   • Present customers with vehicle options that match their preferences and offer test drives to demonstrate the vehicles’ features and benefits.
   • Provide customers with detailed information on the history, condition, and pricing of each vehicle.
   • Build strong relationships with customers, ensuring their needs are met throughout the car-buying process.

2. Sales & Negotiation:

   • Drive sales by effectively presenting the benefits of the vehicles in stock and addressing customer concerns.
   • Assist customers with financing options, explaining payment plans, interest rates, and trade-in opportunities.
   • Work closely with the Finance Department to process sales agreements, finalize contracts, and ensure smooth transactions.
   • Negotiate pricing, trade-in values, and additional product offerings to reach a mutually beneficial agreement.
   • Meet or exceed sales targets and contribute to the overall success of the dealership.

3. Vehicle Knowledge & Inventory Management:

   • Maintain up-to-date knowledge of the dealership’s inventory, including the make, model, year, mileage, and pricing of each pre-owned vehicle.
   • Stay informed on the latest trends in the automotive industry, including popular models, market pricing, and technological advancements.
   • Work closely with the Inventory Manager to ensure that all vehicles are properly displayed, well-maintained, and ready for customer viewing.
   • Coordinate vehicle inspections and ensure that all pre-owned cars are in good working order before being shown to customers.

4. Customer Service & Satisfaction:

   • Ensure a positive customer experience throughout the sales process, from initial inquiry to post-purchase follow-up.
   • Address customer concerns and inquiries in a timely and professional manner, providing solutions that meet their needs.
   • Actively follow up with customers after the sale to ensure satisfaction, request feedback, and promote customer retention.
   • Provide support for any post-sale issues such as warranty questions or service inquiries, ensuring a smooth transition to ownership.

5. Sales Reporting & Administrative Tasks:

   • Maintain accurate records of customer interactions, sales activity, and inventory management through the dealership’s CRM system.
   • Report sales progress, customer feedback, and market conditions to the Sales Manager regularly.
   • Assist with maintaining a clean and organized sales floor, ensuring that vehicles are properly showcased and presentable at all times.
   • Participate in regular team meetings to discuss strategies, sales techniques, and dealership goals.

6. Team Collaboration:

   • Work closely with fellow sales associates and the service team to ensure all customer needs are met.
   • Collaborate with the Marketing Department to support promotional campaigns, special offers, and events designed to attract customers to the dealership.
   • Share product knowledge, sales techniques, and best practices with other team members to improve overall dealership performance.

Qualifications & Skills:

• Previous experience in automotive sales, customer service, or retail is highly desirable.
• Strong knowledge of the automotive industry, particularly pre-owned vehicles, is an advantage.
• Excellent communication and interpersonal skills with the ability to engage customers and build rapport quickly.
• Proven ability to meet or exceed sales targets and drive business growth.
• Ability to work in a fast-paced, dynamic environment with strong attention to detail.
• High level of professionalism and a customer-first mindset.
• Basic knowledge of financing and trade-in processes.
• Ability to learn and use dealership management software and CRM tools.
• Valid driver’s license and a clean driving record.

Additional Information:

• Competitive compensation package, including base salary and performance-based commissions.
• Opportunities for career growth and professional development.
• Employee discounts on vehicle purchases and service.
• A friendly and supportive work environment that values teamwork and collaboration.